Your First Visit
Our practice is committed to providing you with safe, gentle, high quality dental care. Our goal is to take care of you for your lifetime in the manner that you want to be treated. We are sensitive to your needs, and it is our mission to make you feel comfortable visiting our practice while providing you with the most excellent care possible.
We feel there are four responsibilities each visit. The first two are ours and second two are yours:
- We will share with you everything about your dental health.
- We will fully explain to you everything that we have brought to your attention.
- Your responsibility is to ask any questions you have in order to feel comfortable with the information provided.
- You need to make any treatment decisions based on what is best for you.
The First Visit
Your first visit is all about you – your comfort, your happiness, and your health. During your first appointment with us, we will:
- Get to know each other
- Review your dental and medical history
- Take digital X-rays of your teeth and mouth, as well a baseline image of your mouth using a 35mm DSLR camera
- Clean and polish your teeth – checking your teeth for any cavities or early signs of tooth decay and gums for gum disease – if that is what you have scheduled
We see all patients on an appointment basis. We make every attempt to see you in a timely manner and complete your treatment as efficiently as possible. If you cannot keep your appointment, kindly give our office two business days’ notice so we can extend this valuable time to another patient.
Your smile is yours forever, and we want to make it as easy as possible for you to receive the best dental care whenever you need it. The cost of your treatment will vary depending on your individual needs and treatment plan. We will discuss this with you before you begin, so you will feel comfortable in making the best choice for you and your smile.
We will help you maximize your benefits through your provider and help you with filing support. As a courtesy, we will electronically submit your claim form to companies that accept electronic claims. Because we are an out-of-network provider, payment is due to us at the time of service, and then your carrier will pay you directly, according to the terms of your benefit plan. We will also provide you with a copy of the claim form at each visit should there be any need for you to pursue it further with your benefit provider.
Affordable Payment Plans
Our practice accepts checks and most major credit cards. We are happy to assist those patients who wish to have the benefits of care now, without adversely affecting their lifestyle.
Dr. Ross is happy to work with his patients and create a payment plan that works for them on a personal level. City Smile’s wish is to make that the cost of dental implant treatment does not stand in the way of their patients or affect their lives in a negative way. Dr. Ross also works with CareCredit and is happy to arrange payment plans with them. CareCredit is a company which turns the cost of medical treatments into manageable payments for those patients whose insurance providers do not offer any assistance, as well as for those whose insurance companies only pay for partial treatment.
We understand that you have a busy schedule, so when you’re preparing to visit us, please remember to alert us to any time restrictions or constraints so we can assist you in honoring your personal commitments.
The American Dental Association recommends visiting your dentist every six months for regular checkups and routine teeth cleanings to keep your teeth and gums healthy.