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COVID-19 Updates


Dear Valued Patient,

The team at City Smiles DC holding signs while at home, saying the team misses their patients during COVID-19 closureWe hope this finds you well and ready to return to the new normal. We are all healthy and have been busy getting ready for the new normal.

As we continue navigating through the coronavirus pandemic together, we want you to know the steps we are taking to provide you with healthcare services - all while keeping you and the caregivers safe. We can assure you that City Smiles DC is among the safest place in healthcare today. We follow and exceed the recommended guidelines from the CDC and the DC government.

Across the country, people are putting off important - and even life-threatening - healthcare issues because they are afraid of being exposed to COVID-19. We do understand your concern. The novel coronavirus is still in our communities, and it’s still contagious.

We have seen emergency patients and will continue to do so. If you have a dental emergency, do not hesitate to call Dr. Ross’s cell phone at 202-441-2406. We are here for you.

As we begin welcoming all patients back for regular, routine care, we will continue making your safety a top priority. If your appointment or procedure was delayed, we will reach out to you to reschedule. You can also visit our website at www.CitySmilesDC.com for up-to-date information on our COVID-19 landing page.

You can also expect our patient waiting area to look different and our protocols have changed. This is to ensure the safety of you and the team.
•  We have made some adjustments to minimize the number of people in one area and allow for proper social distancing.
•  We have been working remotely from home and following government guidelines.
•  We will be screening our staff daily.
•  Your temperature will be taken and hand sanitizer will be dispensed at your arrival.
•  UV HEPA air cleaners are installed in the reception area.
•  You will be pre-screened prior to being seen. Click here to complete the questionnaire prior to your appointment.
•  All of our forms are now accessible online and we ask you to complete them prior to your appointment. Click here for the forms.
•  Please continue to wear your mask or face cover upon arrival. A mask will be issued if you do not have one.
•  Please arrive at your scheduled time - Our schedule is carefully structured to maintain social distancing for everyone's safety.
•  We have extended the appointments to have adequate time to sanitize against the airborne pathogens using an FDA Approved - Antiviral mist that will destroy the virus within 15 seconds.
•  Clinical personnel will be wearing more advanced PPE, with full body coverage.
•  We have removed all unnecessary touch points throughout the office
•  Receipts and statements will be emailed to minimize contact.
•  Fees have increased to compensate the additional time necessary to safeguard each person
•  We now accept Google Pay, Samsung Pay, Apple Pay.


When you do come to City Smiles DC, you will feel confident that you are walking into a safe environment - because you are. For everyone's safety, before you arrive, you will be required to complete an online form that details any COVID-19 related symptoms. When you arrive, we will take your temperature before you enter the office. It must be below 100.4 degrees Fahrenheit to be admitted into the office. You will be provided a mask, if you do not have one.

If you have any questions, we would be glad to speak with you by regular phone call, Zoom, Facetime, or Skype. Should you want to speak with Dr. Ross, please call Jenn or Kat at 202-223-6300 to schedule a time using your preferred method of communication.

Thank you for your help keeping our facilities and communities safe and we wish you and your family the very best in health and safety.

We look forward to serving you!
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